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Shipping & Returns

Shipping:

We are a boutique based in Ashington, Northumberland. Orders placed before 3 p.m. on weekdays will be shipped that same day! That is not a thing many businesses can guarantee! If you would like to collect then that is not a problem, as long as you Order before 3 p.m. on a weekday and select CLICK & COLLECT at the checkout, you can collect as early as that same day!

 

Shipping is FREE in the U.K. on orders over £50!

Standard Shipping £3.95 - This service usually takes 1-3 working days and includes all U.K. destinations including the Highlands and Islands. (Please Note: For more remote locations such as the Channel Islands, Guernsey, Shetlands etc. Standard shipping may take a little longer. If you are unsure as to whether this applies to you, please see below the postcodes that we can not guarantee this service for).

Next Day U.K. Shipping £6.95 - Guaranteed next working day before 1 p.m. (Please see postcodes below that our excluded for our guaranteed next day service - this also includes more remote locations, the highlands and the islands).

 

Europe and The Republic of Ireland £6.95 - This service takes approximately 3-5 working days OR is FREE for orders over £75!

The rest of the World £12.95 - With this service shipping times do vary. Please contact us with your country of residence and we can give you a delivery estimate. 

 

We ship all over the world and have done for four years. Please note that due to international restrictions, there are some products that cannot be shipped to some international destinations.

 

As previously stated, there are some U.K. locations that we can not guarantee the 1-3 day service, U.K. Next day, Saturday Delivery or Sunday Delivery for. This applies for the following postcodes: AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB42, AB43, AB44, AB45, AB46, AB47,AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, BT, FK17, FK18, FK19, FK20, FK21, FK22, G38, GY, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8 HS9, IM, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV4, IV40, IV41, IV42, IV43, ,IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV50, IV51, IV52, IV55, IV56, IV6, IV7, IV8, IV9, JE, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, PO39, PO40, PO41, TR21, TR22, TR23, TR25, ZE1, ZE2, ZE3

 

Returns Policy:

We obviously want you to love your purchase but if for some reason, it isn’t for you then that is absolutely fine. You can return it for a full refund or exchange within 14 days of receiving your order.

Please Note: For hygiene reasons, tags must be still on the product to be able to return it. Shapewear, Earrings and Face Masks are non-returnable for hygiene reasons.

After notifying us that you wish to return the product, you then have 14 days to return the goods to our Ashington showroom. Returns received after the 14 day cut off period will NOT be accepted. 

 

Contact us to arrange a return by emailing: sales@mysboutique.com. Please quote your order number in the email.

 

Our returns process is simple and easy.

 

All items must be unworn (other than to try on) and MUST have all tags still attached, in the original packaging. Returns are inspected and if the returned goods are found the be faulty, defective or not the original product ordered, then we will refund the cost of the item plus the original postage.Unfortunately, we do not refund original postage costs if a buyer has changed their mind or if the item does not fit.

We also offer exchanges. First email us at sales@mysboutique to notify us and arrange the exchange for the item you would like instead. You will need to return the unwanted item to us for processing. Once received we will then post out your new item to you.