Shipping & Returns

RETURNS POLICY  We want you to love your purchase, if for some reason it's not for you, you may return it for a refund or exchange within 14 days of receiving the original order. 


Please note - For Hygiene reasons, fascinators must have tickets and tags still in tact to be able to return or exchanged.  


Please Note* After notifying us that you wish to return your product, you then have 14 days to return the goods. Returns received after 14 days will NOT be accepted


Contact us to arrange a return by emailing 

Our returns process is simple & easy we aim to please. 

All items must be unworn, in a resalable condition, with all tags still attached and in the original packing. All returns are inspected.If the returned goods are found to be faulty, defective, or not the ordered product, we will refund the total cost of the item plus the original postage.   We unfortunately do not refund original postage costs if a buyer has changed their mind or if the item does not fit.

We do offer exchanges,  you will need to return the unwanted item to us for processing first. Once received we will contact you to arrange an exchange. If you wish to return an item, simply email us quoting your order number and we can provide you with all the info you need.

Simply email to arrange a return. 

Please note: Our returns service is fully flexible within 14 days of receiving your order, unfortunately, we are unable to accept return requests after 14 days of receipt. 




We're based in  Ashington, Northumberland - Orders placed before 4pm weekdays can be collected as soon as the same working day - If you would like to collect your order, simply select CLICK & COLLECT @ the checkout. 


Shipping is FREE in the UK Over £50 

Standard Delivery is £3.95 - This is a 1-3 working day service. and includes all UK destinations including the highlands and islands. (For more remote locations such as the channel islands, Shetlands etc our 1-3 day delivery scale may be slightly longer)

Next Day UK Shipping is £6.95 - Guaranteed Next working day before 1pm. ( Please see postcodes below that are excluded from our guaranteed next day service, including remote locations,highlands & islands) 

Europe & The Republic Of Ireland Is £6.95 & takes approx 3-5 working days. or is FREE for orders OVER £75 

Rest of World £12.95 - Shipping times vary, please contact us with the country you reside in & we can give you a delivery  estimate. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please note* we cannot guarantee next day delivery to the following postcodes such as the highlands & islands included within the below postcodes. 


We offer UK DELIVERY to the following postcodes. We unfortunately can not guarantee UK Next Day Delivery, Saturday Delivery and Sunday Delivery to these areas:  AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, BT, FK17, FK18, FK19, FK20, FK21, FK22, G83, GY, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV50, IV51, IV52, IV55, IV56, IV6, IV7, IV8, IV9, JE, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH19, PH20, PH22, PH23, PH21, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TR21, TR22, TR23, TR25, TR25, ZE1, ZE2, ZE3..