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Your Questions Answered & Sizing

Size Guide

 We sell products from various brands and manufacturers. Sizing, therefore, can vary from one item to another. 

If you need any measurements, please let us know and we will be more than happy to measure an exact garment for you. Most of our dresses are made in the UK and are generally true to size.

Length is usually measured approximately from shoulder to hem.

As we stock items from various suppliers the graph below is to be used as a guide and may vary slightly, for exact measurements get in touch and we will personally measure the item for you

Top tips for measuring: 

Bust: Measure the fullest part of the chest. 

Waist: Measure from the smallest part of the waist. 

Hips Measure around the fullest part of your hip. Normally approx 20cm from the waistline and over your bottom. 

 

UK 8 10 12 14 16 18
EUROPEAN 36 38 40 42 44 46
AUS 8 10 12 14 16 18
USA 4 6 8 10 12 14
BUST (Inches) 32" 34" 36" 38" 40" 42"
WAIST (Inches) 28" 30" 32" 34" 36" 38"
HIP (Inches)  34" 36" 38" 40" 42" 44"

 

Questions:

Q) How much do MySBoutique UK charge for delivery?

The amount we charge does vary depending on where you are in the world. Prices are as follows:

U.K. - This includes all U.K. destinations, including the Highlands and Islands, Jersey, Shetland, Orkney and all others with a U.K. postal code. Please see the postal code exclusions on our shipping and returns page. Shipping is FREE in the U.K. on orders over £50.

Standard Delivery £3.95 - 2-4 Working Day Service.

Next Day U.K. Shipping £8.95 - Order before 3 p.m. on a weekday for delivery before 1 p.m. next working day.

Europe and The Republic of Ireland - £8.95

The Rest of the World - £14.95. This includes the USA, Australia, Canada, Russia and the UAE.

 

Q) Do you accept returns?

Yes, we certainly do! In the unfortunate event that you are not completely happy with your purchase, you may return it to use for a full refund or an exchange. You must return within 14 days of your order arriving for this to apply as in line with our returns policy. 

All items must be unworn with tags still attached, in the original packaging. All returns are inspected upon arriving back with us. If the returned goods are found to be faulty, defective or not the original product ordered, we will refund the total cost of the item returned AND the original postage cost. Unfortunately, we do not refund postage if a buyer has changed their mind or if the item does not fit.

To arrange a refund or exchange, simply log into your online account with us and select the items you wish to return. We currently do not offer free pre paid returns labels, however if you require a pre paid label email us at: sales@mysboutique.com & we will be happy to provide this. When using our pre paid labels, £3 will be deducted from your refund amount. Please make sure to quote your order number and reason for return in your return parcel. Those who have checked out as a guest, and do not have an online account with us can advise us you wish to return an item by email, live chat or telephone. Sales@mysboutique.com Tell 01670 462344. 

 

Exchanges - Need an exchange? No Problem! Simply contact us advising what you would like to exchange for, and we can pop it aside for you. Please Note exchanges are subject to a admin fee of £3 to cover re issued postage, if you would like your exchange sent as an express delivery service next day guaranteed this is £8.95.  

 

Q) What happens once my order is placed?

Order before 3 p.m. on weekdays for same day dispatch. All orders placed on a Saturday and Sunday will be dispatched on the following Monday.

We package all orders to our own boutique standards the same working day of you order before 3pm. The estimated delivery date for your fabulous new items will be in your order confirmation email - please allow until this date for your order to arrive. If you have requested a tracked service then the tracking number will be sent with your dispatch email. If this date has passed or if you are unable to track your order then please contact us for assistance at: sales@mysboutique.com or call 01670 462344 

 

Q) Payment Methods Accepted: 

Please note we accept the following payment methods: All major credit and debit cards, PayPal, paypal credit, Apple Pay, Android Pay, Google Pay, Klarna (Subject to status)and also cash in store on collection from our Ashington Showroom. 

If you have any further questions please do not hesitate to email us at: sales@mysboutique.com or call us on 01670 462344